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Travel Consultant
The Travel Consultant is responsible for providing accurate and engaging information to travelers about Arkansas’s attractions, parks, heritage sites, and tourism opportunities. This position assists visitors in planning itineraries, offers travel recommendations, and ensures the distribution of up-to-date tourism materials.
Class Code:
RTO01P
Job Grade:
SGS02
Special Job Requirements:
Typical Functions:
Greet and assist visitors in-person, over the phone, and via email with travel inquiries, itinerary planning, and tourism information.
Provide accurate and engaging recommendations on Arkansas’s parks, historical sites, lodging, dining, events, and recreational activities.
Assist travelers with navigating brochures, maps, digital travel tools, and online tourism resources.
Respond professionally to visitor concerns and inquiries, ensuring a positive travel experience.
Stay updated on current events, seasonal attractions, and travel trends to provide timely recommendations.
Assist in marketing efforts by promoting special events, heritage sites, and unique experiences across Arkansas.
Represent the state’s tourism initiatives at conferences, expos, and community events when required.
Maintain and update visitor records, travel statistics, and customer feedback reports.
Assist with ordering, stocking, and organizing brochures, maps, and promotional materials.
Knowledge, Abilities, and Skills:
Strong verbal and written communication skills with the ability to provide clear and engaging travel advice.
Exceptional customer service skills with a friendly and welcoming demeanor.
Ability to listen attentively and tailor travel recommendations based on visitor interests.
Strong attention to detail and ability to keep accurate visitor records.
Ability to multi-task, prioritize inquiries, and handle a fast-paced environment.
Familiarity with Arkansas’s geography, attractions, cultural sites, recreational opportunities, and tourism services.
Knowledge of local and statewide travel routes, accommodations, and transportation options.
Ability to resolve visitor concerns effectively and professionally.
Strong teamwork skills and the ability to collaborate with tourism partners and staff.
Minimum Qualifications:
At least one year of experience in hospitality, tourism, travel consultation, customer service, or a related field.
Required Certificates:
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
N
