State of Arkansas Grievances

Arkansas law establishes a grievance procedure for eligible state employees who have been suspended or terminated from their employment. (Arkansas Code Annotated § 21-1-701 et seq.) Employees should contact their human resources office with questions about their department’s grievance policy. For other grievance questions, contact the Office of Personnel Management (OPM) at 501-682-1753 or [email protected].

OPM offers grievance training that is specific to an employee’s role in the grievance process.  

Training Courses

Grievance Officer

The Grievance Officer is the person designated by the department with the responsibility to be the liaison and coordinator between the employee (grievant), the department, and OPM. This course is for employees chosen by their department leadership to serve as a Grievance Officer and provides an overview of the role and responsibility of serving in this role.  

State Employee Grievance Appeal Panel

The State Employee Grievance Appeal Panel (“SEGAP”) is an impartial appeal panel established with the authority to review grievance appeals and conduct appeal hearings to review the facts of a case and issue a decision. This course is for those employees chosen by their department to serve as a SEGAP member.  

Hearing Officer (or Committee)

The Hearing Officer or Committee is an impartial person/committee appointed by the department to preside over the department-level grievance hearing and make a recommendation for resolution to the Department Secretary or designee.  A Hearing Officer is employed by the department that is a party to the grievance.  

Forms & Resources

Agreement to Mediate
Grievance Form – Appeal to SEGAP
Grievance Form
Grievance Form – Request for a Whistle-blower Hearing
Mediation Non-Settlement
Mediation Program
SEGAP Hearing Participant Information
SEGAP Hearing Witness List