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Workers’ Compensation Coordinator

The Workers' Compensation Coordinator is responsible for managing and overseeing workers' compensation claims to ensure employees receive appropriate benefits while safeguarding the agency's or organization's compliance with pre-determined legal and regulatory requirements. This role involves coordinating claim processes, collaborating with employees, insurance carriers, and medical providers, and then implementing strategies to reduce workplace injuries and mitigate financial risks. The Workers' Compensation Coordinator plays a key role in supporting employee well-being and ensuring the agency or organization adheres to pre-determined workers' compensation laws and policies.

Class Code:

PCA04P

Job Grade:

SGS05

Special Job Requirements:

Typical Functions:

Manage and oversee the workers’ compensation claims process, from initial reporting to resolution. Serve as the primary liaison between employees, insurance providers, medical professionals, and legal teams. Ensure timely filing and processing of workers’ compensation claims in accordance with legal regulations and agency policies. Monitor claim statuses and assist employees in navigating their benefits and rehabilitation processes. Investigate workplace injuries or incidents to identify root causes and propose preventative measures. Maintain accurate records and documentation related to workers’ compensation claims and related activities. Collaborate with safety committees to develop programs aimed at reducing workplace injuries. Stay up-to-date with local, state, and federal workers’ compensation laws to ensure compliance. Provide guidance and training to managers and employees on workers’ compensation policies and procedures. Prepare reports and analyses on claims data to guide organizational strategies and policy adjustments.

Knowledge, Abilities, and Skills:

Strong analytical and organizational skills. Excellent interpersonal and communication abilities for interacting with employees and a variety of assorted personnel. Knowledge of workers’ compensation laws and regulations. Attention to detail and the ability to maintain confidential information. A proactive and empathetic approach to employee support and workplace safety.

Minimum Qualifications:

Bachelor’s degree in human resources, business administration, healthcare administration, or a related field. Certifications such as Certified Workers’ Compensation Professional (CWCP) or similar credentials may be required. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Required Certificates:

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Exempt:

N
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