Collaborate with the CEO and the executive team to formulate long-term strategic plans that align with organizational goals. Drive the implementation of strategic initiatives, ensuring that key performance metrics are met and that projects remain on track. Provide insights and recommendations based on data-driven analyses to support board-level decision making. Supervise and coordinate daily operations across multiple offices, ensuring seamless integration of processes that support workers’ compensation claims management, underwriting, risk assessment, and customer service. Identify and resolve operational challenges to optimize workflow efficiency, reduce costs, and enhance client outcomes. Mentor and develop senior managers and team leaders, fostering a culture of excellence, accountability, and continuous improvement. Lead cross-functional teams to collaborate on high-impact projects and support the implementation of best practices throughout the organization. Assist in maintaining strict adherence to federal, state, and industry-specific regulations by implementing robust compliance protocols. Manage risk by evaluating internal processes, ensuring all programs and practices meet current legal and ethical standards. Represent the agency at industry events, numerous meetings, and regulatory forums, enhancing the agency’s profile and cultivating strategic alliances. Liaise with key partners-including insurance carriers, employers, and service providers-to ensure that the agency’s mission is consistently advanced. Serve as the acting CEO in the absence of the CEO, making executive decisions as needed to maintain organizational stability and performance. Oversee the preparation of strategic reports, financial forecasts, and performance reviews for the CEO.