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Veterans Service Officer Supervisor/Expert
The Veteran's Service Officer (VSO) Supervisor/Expert is responsible for overseeing and managing a team of Veteran's Service Officers who assist veterans, service members, and their families in obtaining benefits and services. This leadership role ensures that all veteran service programs are delivered efficiently and in compliance with state and federal regulations.
Class Code:
PVS03P
Job Grade:
SGS08
Special Job Requirements:
Typical Functions:
The assignment of supervisory duties is determined by the hiring agency’s operational needs. Non-supervisory roles will serve as senior technical experts. Supervise and provide guidance to a team of Veteran’s Service Officers across multiple locations. Ensure the efficient and accurate processing of veteran benefit claims, appeals, and assistance requests. Monitor case management activities to ensure compliance with state and federal veteran assistance guidelines. Establish and maintain relationships with veteran service organizations (VSOs), community groups, and government agencies. Oversee public awareness campaigns, community events, and veteran resource fairs. Address escalated veteran concerns, complex claims issues, and inter-agency coordination challenges. Ensure all team members stay updated on changes in VA policies, state regulations, and benefits programs. Maintain accurate records of veteran interactions, claims processing, and program outcomes. Ensure all reporting and documentation comply with state and federal regulations. Prepare reports on service effectiveness, program challenges, and recommendations for improvement. Assist in the development and management of budgets and resource allocation for veteran service programs.
Knowledge, Abilities, and Skills:
Ability to lead, mentor, and manage a team. Strong decision-making and problem-solving skills for handling complex veteran service issues. In-depth knowledge of veteran benefits, claims processes, healthcare services, and VA regulations. Understanding of military culture, discharge statuses, and eligibility criteria for state and federal benefits. Strong verbal and written communication skills for explaining complex benefit programs to veterans and their families. Ability to work with veterans from diverse backgrounds, some of whom may be facing health, financial, or emotional challenges. Strong attention to detail in case management, compliance documentation, and report preparation. Ability to handle multiple tasks, prioritize workloads, and meet strict deadlines.
Minimum Qualifications:
At least three years of experience in veterans affairs, case management, public service, or a related field, including one year in a leadership capacity. Must be an Honorably Discharged Veteran. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Required Certificates:
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
E