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Student Loan Director

The Student Loan Director provides strategic leadership and operational oversight for the administration of student loan programs, ensuring efficient and effective management in compliance with pre-determined federal and state regulations. This role involves developing policies, improving borrower services, overseeing collections, and ensuring impartial lending practices to support students in accessing and managing educational financing. The Director serves as a key advisor to a variety of assorted personnel, representing the agency in public forums and contributing to the development of education financing strategies in an attempt to promote higher education accessibility. This classification requires visionary leadership, policy expertise, and a thorough understanding of student loan programs and financial services.

Class Code:

PPE12C

Job Grade:

SPC09

Special Job Requirements:

Typical Functions:

Oversee the administration and operations of all student loan programs. Ensure compliance with federal and state regulations governing student loan policies. Develop and implement strategic initiatives to improve borrower services and operational efficiency. Monitor trends in student loans, higher education financing, and legislative changes to guide policy adjustments. Supervise the development and enforcement of reasonable lending practices. Address borrower complaints and collaborate with a variety of assorted personnel to resolve disputes. Represent the agency in public hearings, legislative sessions, and industry conferences. Manage the agency’s budget and ensure efficient allocation of resources. Lead, mentor, and develop a varied team to achieve organizational goals. Collaborate with educational institutions, government agencies, and financial organizations to enhance student loan program effectiveness.

Knowledge, Abilities, and Skills:

Exceptional leadership and team management abilities. Advanced analytical and problem-solving skills. Strong communication and negotiation skills. Expertise in financial analysis and budget management. Familiarity with student loan systems and borrower support services. Ability to adapt to legislative and regulatory changes effectively.

Minimum Qualifications:

Bachelor’s degree in finance, accounting, business administration, public administration, education, education policy, or a related field. Minimum of 12 years of experience in student loan administration, financial services, public policy, or a related field. Demonstrated leadership experience, particularly in managing complex programs or organizational operations. Comprehensive knowledge of federal and state student loan regulations and policies. Proven track record in developing and implementing strategic initiatives and policies.

Required Certificates:

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Exempt:

E
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