The assignment of supervisory duties is determined by the hiring agency’s operational needs. Non-supervisory roles will serve as senior technical experts. May manage and supervise a team of Benefits Coordinators and Analysts, providing guidance, mentorship, and training to ensure efficient benefits administration. May delegate tasks, review performance, and conduct performance evaluations for team members. Oversee the full range of employee benefits offerings for state employees, including health, dental, vision, life insurance, short- and long-term disability, and other programs. Ensure all benefits programs comply with federal and state regulations, including the Affordable Care Act (ACA), COBRA, FMLA, HIPAA, and Arkansas-specific requirements. Oversee the collection and analysis of benefits data, including program utilization, employee participation, and cost-effectiveness Serve as the expert resource for both employees and department leadership on all benefits-related matters. Create and maintain employee-facing resources such as benefits guides, FAQs, and instructional materials. Conduct training sessions for employees to improve understanding of benefits offerings and ensure high levels of engagement during open enrollment periods. Act as the primary point of contact for external benefits vendors. Oversee and address complex employee issues related to benefits, including eligibility concerns, claims disputes, and coverage discrepancies. Lead and coordinate the annual open enrollment process. Ensure that employees are properly informed of their benefits options and deadlines, and provide guidance during the enrollment process. Handle any escalated concerns or complex enrollment situations.