Direct and supervise social services program teams and office operations across multiple units (e.g., Medicaid, SNAP, TANF, protective services, case management). Assist in the development and execution of service delivery plans, workflows, and performance standards to align with agency goals. Oversee client intake, eligibility, and case management processes, ensuring quality and compliance. Manage and mentor supervisors, social workers, caseworkers, and administrative staff. Ensure adherence to state and federal laws, DHS policy manuals, confidentiality standards, and ethical practice. Conduct routine audits of staff performance, caseload distribution, and service quality metrics. Support the County Manager III or higher-level administrator with reporting, budget preparation, and policy implementation. Engage with stakeholders, including courts, healthcare providers, schools, and nonprofits to ensure comprehensive client support. Serve as the point of contact for community relations, emergency service coordination, and client escalations when necessary.