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Retirement System Supervisor / Expert

The Retirement System Supervisor / Expert is a seasoned professional responsible for overseeing, optimizing, and strategically managing the retirement benefits system within an organization. This role ensures that all retirement processes-from application review and benefits computation to compliance with state and federal regulations-are executed with precision and efficiency. In addition to daily operations, the Retirement System Supervisor / Expert leads complex system enhancements, provides expert guidance, and serves as the principal liaison with external agencies and vendors. This classification is central to protecting the integrity of retirement services and continuously improving service delivery in a dynamic regulatory environment.

Class Code:

PRE07P

Job Grade:

SGS08

Special Job Requirements:

Typical Functions:

The assignment of supervisory duties is determined by the hiring agency’s operational needs. Non-supervisory roles will serve as senior technical experts. Direct the daily operations of the retirement system, ensuring accurate processing of retirement claims and benefits computations. Develop and implement system improvements and process enhancements informed by industry best practices and evolving regulatory standards. Interpret and apply applicable federal, state, and program-specific regulations to maintain compliance across all retirement benefit processes. Proactively identify risks and implement corrective measures to mitigate discrepancies, ensuring the system meets or exceeds regulatory requirements. Utilize advanced data analytics to monitor system performance, forecast benefits-related trends, and prepare comprehensive reports for senior management and external personnel. Lead continuous improvement initiatives by integrating feedback and benchmarking against industry standards. Provide expert guidance and mentorship to team members, setting high performance standards and promoting a culture of excellence in retirement services. Organize training sessions and professional development opportunities to ensure the team remains current with emerging trends and regulatory changes. Serve as the primary liaison between the benefits section, human resources, payroll, and external agencies or vendors, ensuring seamless communication and coordination. Facilitate the resolution of complex cases and inquiries, ensuring that all personnel receive clear, accurate, and timely information regarding retirement benefits.

Knowledge, Abilities, and Skills:

Proficiency in using advanced data analysis tools and retirement management software to interpret system performance and drive strategic decisions. Deep understanding of retirement-related laws and regulations, and experience applying these standards in a practical context. Exceptional interpersonal skills with the ability to convey complex technical information in clear, actionable terms. Experience in managing multidisciplinary teams and cross-departmental projects is essential. A proactive approach to troubleshooting issues and implementing innovative solutions that enhance system efficiency and data accuracy. Excellent time management and project coordination abilities, with a strong emphasis on precision and attention to detail.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Public Administration, Finance, Economics, Accounting, or a related field. Minimum of 6 years of progressively responsible experience in retirement systems administration, benefits management, or a related benefits field. Demonstrated experience in a complex benefits environment, such as working with state or local government retirement systems or large-scale public / private organizations. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Required Certificates:

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Exempt:

E
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