Greet and assist visitors in a polite, professional, and welcoming manner. Direct visitors to appropriate departments or personnel, ensuring that they are attended to in a timely and courteous manner. Answer and route incoming phone calls, taking messages when necessary and directing calls to the correct person or department. Provide general information about the Arkansas Lottery’s services, policies, and procedures to visitors and callers. Ensure the reception area is clean, organized, and stocked with necessary materials, including brochures and forms. Assist in managing appointments and schedules for the office, including setting up meetings, room reservations, and coordinating with staff on scheduling needs. Handle routine office tasks such as photocopying, scanning, filing, and faxing documents. Maintain office supplies inventory, order supplies as necessary, and ensure all supplies are readily available. Process incoming and outgoing mail, packages, and deliveries, ensuring timely distribution to appropriate staff. Accurately enter and update records in the office management system, tracking visitor information, phone messages, and schedules. Organize and maintain both physical and electronic filing systems for the office, ensuring data is easily accessible when needed. Assist with the preparation of reports or documentation for meetings or staff as needed. Assist OAL staff with various clerical and administrative duties as required. Coordinate and assist in organizing office events, conferences, or meetings, including logistics, materials preparation, and attendee coordination. Help ensure the office’s operations run efficiently by providing additional support for special projects or tasks as needed.