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OAL Licensing Specialist

The Office of Arkansas Lottery (OAL) Licensing Specialist plays a critical role in administering the licensure process for lottery retailers in Arkansas. This position involves reviewing licensure applications, ensuring lottery retailer compliance with state laws and regulations, maintaining accurate licensing records, and facilitating communication with lottery retailers and other stakeholders. The ideal candidate will possess a strong attention to detail, excellent organizational and communication skills, the ability to work well in a team to accomplish common goals, and be able to manage multiple responsibilities in a fast-paced environment while adhering to state regulations.

Class Code:

LLO23P

Job Grade:

SGS04

Special Job Requirements:

Typical Functions:

Review and process applications for initial license issuance, renewals, modifications, and other related requests for Arkansas Lottery retailers in an efficient and accurate manner. Ensure all applicants meet the eligibility criteria and regulatory requirements set forth by the Arkansas Lottery and applicable state laws. Coordinate background checks on license applicants to assess their eligibility. Provide excellent customer service to potential and existing lottery retailers. Communicate effectively with retailers and other stakeholders to ensure a smooth application process. Provide assistance to retailers regarding the renewal, modification, suspension, or termination of licenses, and assist in resolving any licensing-related issues. Maintain accurate, up-to-date licensing databases and records, ensuring that all applications, approvals, renewals, and other relevant documentation are properly tracked and kept in compliance with state recordkeeping requirements. Review license applicants’ criminal history and financial background to ensure compliance with Arkansas law and licensure requirements. Maintain professional communication and confidentiality as it pertains to applicant documentation.

Knowledge, Abilities, and Skills:

High level of accuracy and attention to detail in reviewing applications, ensuring compliance with all regulations and state laws. Exceptional organizational skills to maintain precise records. Ability to analyze complex applications and background information to ensure eligibility and compliance with state laws. Ability to identify licensing issues, troubleshoot problems, and provide effective solutions in a timely manner. Excellent written and verbal communication skills to interact with applicants, retailers, and other stakeholders clearly and professionally. Strong interpersonal skills with a focus on providing quality customer service to applicants, retailers, and other stakeholders. Ability to effectively collaborate with the licensing team to timely and accurately process applications. Ability to efficiently manage multiple responsibilities in a fast-paced environment.

Minimum Qualifications:

A high school diploma or equivalent is required, Candidates with two (2) years of experience in licensing, regulatory compliance, customer service, or administrative roles preferred. Must be able to successfully complete the online Criminal Justice Information System fingerprint training and certification within the first month of employment. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Required Certificates:

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Exempt:

N
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