Must be a self-starter and independent decision-maker. Character (High) – Exhibits the highest degree of ethics and integrity at all times. Demonstrates a high degree of integrity and honesty in dealing with others, honors commitments. Leads by example. Communicator (High) – Demonstrates the ability to connect with a broad range of people on a personal level. Cultivates relationships. Unites others. Listens effectively. Expresses ideas clearly and demonstrates active listening. Conflict Management/Negotiation (High) – Promotes resolution of a conflict in a way that is fair to all parties involved. Can find common ground and achieve win-win solutions. Customer Focus (High) – Focuses on customers and addresses their defined needs. Is dedicated to providing quality service and solutions and ensure customer satisfaction. Decision Making (High) – Grasps essentials of complex issues. Makes appropriate, financially sound, timely decisions. Demonstrates sound business judgment. Edge (Moderate/High) – Makes difficult business and personnel decisions. Self-disciplined. Confident. Demonstrates courage. Works well under pressure. Seeks and accepts responsibility. Stays focused on critical issues in the face of adversity. Financial Analysis (Moderate) – Shows sound understanding of financial/business concepts. Organization and Planning (High) – Prepares creative, well thought out plans to achieve goals and overcome obstacles. Optimizes the use of time and resources. Performance Oriented (High) – Sets high goals for self and others. Delivers with excellence. Looks for ways to improve business. Sets clear standards. Strategic/Creative Thinking (High) – Visualizes ideas, issues, or problems before they become reality. Develops new ideas. Strong problem-solving skills, with the ability to make data-driven decisions and develop long-term plans for growth and innovation. Developer (High) – Performs teaching and coaching. Accurately assesses team members. Gives timely, specific feedback. Ability to analyze gaming market trends, consumer data, and performance metrics to adjust strategies and optimize results. In-depth understanding of lottery and gaming operations, including game design, prize structures, and customer engagement strategies. Familiarity with industry standards, trends, and emerging technologies in the gaming sector. Excellent communication skills, both written and verbal, with the ability to convey complex information to various stakeholders, including government officials, vendors, and staff. Strong project management experience. Direct a professional staff by interviewing, hiring, terminating, evaluating employee performance and reviewing/approving final work products and activities. Supervise and lead the Product and IT Gaming teams, cultivate a constructive work environment for team to deliver an exceptional work product and increase efficiency and effectiveness. Manage internal personnel procedures and policies. Collaborate with other division directors to support the Executive Director in leading the Arkansas Scholarship Lottery toward its mission.