Character – Exhibits the highest degree of ethics and integrity at all times. Demonstrates a high degree of integrity and honesty in dealing with others. Honors commitments. Leads by example. Communicator – Demonstrates the ability to connect with a broad range of people on a personal level. Cultivates relationships. Unites others. Listens effectively. Expresses ideas clearly and demonstrates active listening. Conflict Management/Negotiation – Promotes resolution of a conflict in a way that is fair to all parties involved. Can find common ground and achieve win-win solutions. Customer Focus – Focuses on customers and addresses their defined needs. Provides quality service and solutions and ensuring customer satisfaction. Decision Making – Demonstrates sound business judgment. Organization and Planning – Prepares creative, well thought out plans to achieve goals and overcome obstacles. Optimizes the use of time and resources. Performance Oriented – Sets high goals for self and others. Delivers with excellence. Looks for ways to improve business. Sets clear standards. Strategic/Creative Thinking – Visualizes ideas, issues, or problems before they become reality. Develops new ideas. Demonstrated ability to lead technical teams, manage projects, and foster a collaborative team environment. Strong problem-solving abilities to assess complex systems and identify innovative, efficient solutions. Excellent written and verbal communication skills for interacting with technical and non-technical audiences, including internal stakeholders and external vendors. High attention to detail, especially in system testing, documentation, and draw process oversight.