Assist in reviewing and processing lottery claims, ensuring that all necessary documentation and information are complete and accurate. Verify the eligibility and authenticity of claims, including checking for valid identification, ticket validation, and compliance with lottery policies. Communicate with claimants to inform them of the status of their claims and any additional information or documentation required. Ensure that all claims are handled in a timely manner and in accordance with OAL procedures and regulations. Provide excellent customer service to lottery claimants by answering questions, addressing concerns, and guiding them through the claims process. Assist claimants in person, over the phone, and via email with their claims inquiries and other related issues. Maintain a positive and professional demeanor while interacting with individuals from diverse backgrounds, including winners and those with concerns about their claims. Accurately enter claim-related data into OAL’s record-keeping systems, ensuring proper documentation of each claim. Maintain thorough, organized, and up-to-date records for all processed claims, ensuring that information is easily accessible when needed. Prepare and file claim documents, including claim forms, verification documents, and any related correspondence. Work closely with other OAL staff and departments to ensure that the claims process is seamless and efficient. Assist in preparing reports and summaries related to claims activity for internal use and reporting purposes. Communicate any issues or discrepancies related to claims to supervisors and assist in resolving those issues when appropriate. Ensure all claims and claimant information are handled in compliance with the state’s privacy laws, regulations, and the OAL’s policies regarding confidentiality. Maintain the integrity and confidentiality of claimant information throughout the claims process.