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Military Program Coordinator
The Military Program Coordinator is responsible for overseeing and facilitating programs designed to support active duty personnel, veterans, and their families. This role serves as a crucial link between military communities and the agency's resources-whether those relate to educational services, community outreach, healthcare, or transition support. Tasked with managing operational processes, coordinating outreach and engagement initiatives, and tracking program metrics, the Military Program Coordinator ensures that services are delivered efficiently, effectively, and in accordance with relevant policies and regulations.
Class Code:
IMP01P
Job Grade:
SGS06
Special Job Requirements:
Typical Functions:
Develop and administer military-related programs by coordinating activities, managing schedules, and maintaining accurate records. Oversee the application, enrollment, and referral processes for program participants using digital case management or customer relationship management systems. Serve as the primary point of contact between military communities and the agency, engaging with service members, veterans, and their families. Conduct outreach efforts by attending military-related events, community meetings, and collaborating with local agencies or veteran organizations to promote program services. Track program engagement and performance using established metrics, preparing regular reports that highlight program outcomes and areas for improvement. Update databases and case management systems accurately to reflect participant information, service requests, and follow-up activities. Conduct research and analysis to assess community needs, industry trends, and the effectiveness of current program initiatives. Provide technical and administrative support to both program participants and other sections within the agency, addressing inquiries and troubleshooting issues as needed. Organize and execute training sessions, outreach events, and informational workshops aimed at increasing program visibility and participant engagement. Collaborate with internal teams to develop promotional materials and program handbooks or manuals. Ensure all program activities adhere to state and federal regulations, as well as internal policies and best practices. Assist in developing, revising, and implementing program policies and procedures based on research, participant feedback, and regulatory changes.
Knowledge, Abilities, and Skills:
Strong written and verbal communication skills for effective liaison work, public speaking, and report preparation. Ability to work empathetically with military communities and collaborate with a variety of assorted personnel. Proven skills in managing multiple projects simultaneously while meeting deadlines in a high-volume environment. Proficiency in data collection, analysis, and reporting to assess program performance and recommend improvements. Familiarity with customer relationship management systems and case management systems, as well as standard office software (e.g., Microsoft Office Suite). Ability to quickly learn and leverage new technologies to optimize program efficiency. Self-motivated with a flexible approach to managing unforeseen challenges in fast-paced or changing environments.
Minimum Qualifications:
High School Diploma or GED. Minimum of 6 years of progressively responsible experience in program management, military relations, community outreach, or a related field. Previous experience working with military personnel, veterans, or within military-focused organizations may be required. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Required Certificates:
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
N