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Lodge Supervisor/Expert
The Lodge Supervisor/Expert is responsible for overseeing the daily operations of a state-operated lodge, ensuring high-quality guest experiences, and maintaining efficient hospitality services. This position supervises front desk operations, housekeeping, and guest services while assisting with reservations, event coordination, and lodge maintenance. The Lodge Supervisor works closely with the Lodge Manager to implement policies, optimize guest satisfaction, and support revenue goals.
Class Code:
RPA06P
Job Grade:
SGS03
Special Job Requirements:
Typical Functions:
The assignment of supervisory duties is determined by the hiring agency’s operational needs. Non-supervisory roles will serve as senior technical experts. Resolve guest concerns and complaints promptly and effectively. Maintain high standards of customer service and lodge cleanliness. Monitor guest feedback and implement service improvements as needed. Oversee front desk, housekeeping, and guest service staff to ensure smooth operations. Assist in scheduling, training, and evaluating lodge employees. Monitor room availability, reservations, and check-in/check-out procedures. Ensure compliance with state policies, safety regulations, and lodge procedures. Coordinate with maintenance staff to ensure facility upkeep and safety. Oversee inventory management for housekeeping supplies, guest amenities, and lodge provisions. Inspect rooms, common areas, and amenities to maintain cleanliness and quality standards. Assist with budget tracking, expense reporting, and revenue monitoring. Process guest payments, refunds, and billing inquiries accurately. Generate reports on occupancy rates, guest feedback, and operational efficiency. Assist with the planning and execution of group bookings, special events, and conferences. Develop relationships with tourism organizations and local businesses to boost bookings. Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Acts as Manager on Duty on assigned shift.
Knowledge, Abilities, and Skills:
Strong supervisory and leadership abilities to manage staff effectively. Excellent verbal and written communication skills for interacting with guests and staff. Strong problem-solving and conflict-resolution skills to handle guest concerns. Ability to remain calm and professional in high-pressure situations. High attention to detail for managing reservations, reports, and financial transactions. Strong time management and multitasking skills to oversee daily lodge functions. Understanding of hospitality operations, housekeeping procedures, and front desk functions. Ability to monitor and assist in budgeting, cost control, and revenue tracking. Knowledge of state procurement, safety, and compliance regulations.
Minimum Qualifications:
At least one year of experience in hospitality, hotel/lodge operations, customer service, or a related field. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Required Certificates:
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
N