Oversee all aspects of lodge operations, including front desk, housekeeping, food services, and maintenance. Ensure clean, well-maintained, and safe facilities for guests and staff. Monitor inventory and supplies to maintain optimal stock levels for guest services. Enforce state and federal safety, sanitation, and operational regulations. Provide excellent customer service to guests, addressing concerns and resolving issues promptly. Develop and implement strategies to enhance guest satisfaction and promote return visits. Coordinate special events, group reservations, and seasonal activities to maximize lodge usage. Manage budgeting, financial reporting, and revenue tracking for lodge operations. Oversee lodging rates, reservations, and occupancy reports to ensure optimal revenue generation. Implement cost-effective strategies to maintain financial efficiency. Maintain records, reports, and documentation as required by state policies. Recruit, train, and supervise lodge employees, ensuring adherence to policies and procedures. Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Ensure compliance with state health and safety regulations for hospitality operations. Train staff on emergency procedures, first aid, and risk management practices. Respond to emergency situations, including severe weather events or guest incidents. Oversee group sales activities to ensure policy adherence and the highest guest occupancy levels and guest services.