Manage, configure, and maintain state-of-the-art IT systems, servers, and network infrastructure. Ensure the availability, performance, and security of all IT systems that support government functions, including local and cloud-based resources. Monitor system performance and resolve issues proactively. Provide technical support for system issues, network outages, and hardware/software malfunctions. Troubleshoot issues and coordinate with other departments or external vendors as needed to resolve problems in a timely manner. Offer end-user support for various IT-related issues. Implement and enforce security protocols to protect state data, systems, and networks from cyber threats. Conduct routine security assessments and apply necessary patches and updates to ensure compliance with security standards and regulatory requirements. Perform regular updates and maintenance to ensure systems remain up to date, secure, and operating efficiently. This includes managing software upgrades, hardware configurations, system patches, and updates. Develop, test, and maintain backup and disaster recovery procedures to ensure data integrity and availability. Ensure that data backups are completed successfully and stored securely, and perform recovery operations as needed. Maintain accurate and up-to-date records of systems configurations, network diagrams, software licenses, and troubleshooting logs. Prepare reports on system performance, security incidents, and system updates for management review. Administer user accounts and access to systems, applications, and resources. Manage permissions, login credentials, and user authentication processes to ensure secure and appropriate access.