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Inmate Grievance Coordinator
The Inmate Grievance Coordinator is responsible for managing the inmate grievance process within the Arkansas Department of Corrections. This role ensures that inmate grievances are handled fairly, promptly, and in compliance with state and federal laws, providing a critical function in maintaining order and addressing inmate concerns. The position is governed by state and federal laws and agency/institution policy.
Class Code:
SCP15P
Job Grade:
SGS05
Special Job Requirements:
Typical Functions:
Manage the inmate grievance process, ensuring grievances are addressed promptly and fairly. Review and investigate inmate grievances, gathering relevant information and documentation. Coordinate with facility staff, administrators, and other stakeholders to resolve grievances. Develop and implement policies and procedures related to the grievance process. Provide training and support to staff on grievance policies and procedures. Maintain accurate records and documentation of grievances, investigations, and resolutions. Prepare reports on grievance activities, trends, and outcomes. Ensure compliance with state and federal laws, regulations, and standards related to the grievance process. Address and resolve inmate complaints and concerns in a timely and professional manner. Perform other duties as assigned.
Knowledge, Abilities, and Skills:
Comprehensive understanding of correctional practices, policies, and procedures. In-depth knowledge of the inmate grievance process and related regulations. Familiarity with investigation and conflict resolution techniques. Awareness of state and federal laws and regulations governing corrections. Ability to analyze and interpret information and recommend appropriate action. Ability to interview and assist inmates. Ability to maintain required documentation, records, and reports. Aptitude for maintaining confidentiality and handling sensitive information.
Minimum Qualifications:
The formal education equivalent of a high school diploma; plus, two years of experience in correctional security, or related area. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Required Certificates:
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
N