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Gift Shop Supervisor/Expert
The Gift Shop Supervisor is responsible for overseeing the daily operations of a state-operated gift shop, ensuring high-quality customer service, efficient inventory management, and effective merchandising. This position plays a key role in promoting Arkansas's parks, heritage sites, and tourism attractions by offering a diverse selection of retail products that enhance visitors' experiences.
Class Code:
RPA03P
Job Grade:
SGS05
Special Job Requirements:
Typical Functions:
The assignment of supervisory duties is determined by the hiring agency’s operational needs. Non-supervisory roles will serve as senior technical experts. Oversee daily gift shop operations, ensuring a smooth and efficient shopping experience. Develop and implement sales strategies to maximize revenue and visitor engagement. Monitor sales trends and make data-driven decisions to improve product offerings and pricing. Maintain accurate financial records, process transactions, and prepare sales reports in accordance with state policies. Manage inventory levels, ordering, and product selection to ensure a well-stocked and diverse gift shop. Conduct regular stock audits, loss prevention measures, and quality control checks. Train and supervise staff in customer service best practices, point-of-sale operations, and conflict resolution. Address customer inquiries, concerns, and feedback in a professional and timely manner. Develop and promote seasonal or event-based sales, promotions, and product launches to attract customers. Recruit, train, and oversee gift shop employees and volunteers. Create work schedules, assign duties, and monitor employee performance and productivity. Ensure compliance with state policies, workplace safety, and ethical retail practices. Manage daily cash handling, deposits, and reconciliation following state financial guidelines. Track sales data, prepare reports, and analyze performance metrics to inform business decisions. Maintain compliance with state procurement, retail policies, and auditing procedures. Develop and implement standard operating procedures to improve efficiency and accountability.
Knowledge, Abilities, and Skills:
Strong understanding of retail sales, merchandising, and inventory management. Experience in cash handling, financial reconciliation, and point-of-sale systems. Ability to develop pricing strategies, promotions, and product placement techniques. Excellent verbal and written communication skills for interacting with visitors, staff, and vendors. Strong problem-solving skills to handle customer inquiries, disputes, and complaints professionally. Experience in supervising, training, and mentoring employees. Ability to delegate tasks and set clear expectations. Strong time management and organizational skills to handle multiple responsibilities effectively. Ability to assess sales data, inventory reports, and customer trends to improve operations. Strong decision-making skills in retail operations, staffing, and financial management. Knowledge of Arkansas tourism, heritage, and cultural products is a plus.
Minimum Qualifications:
At least two years of experience in retail management, merchandising, hospitality, or a related field, including 6 months in a leadership capacity. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Required Certificates:
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
N