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Disability Unit Manager
The Disability Unit Manager oversees the day-to-day operations of the disability adjudication unit, ensuring that claims are processed in a timely and accurate manner. This role involves managing a team of adjudicators, handling escalated cases, and ensuring adherence to legal and regulatory requirements.
Class Code:
PDI13C
Job Grade:
SGS11
Special Job Requirements:
Typical Functions:
Supervise a team of disability adjudicators, ensuring productivity, accuracy, and compliance with all relevant guidelines and policies. Resolve complex and escalated claims issues, providing guidance and solutions. Monitor team performance and implement improvements to streamline the claims process. Work closely with senior leadership to set operational goals and priorities for the unit. Conduct regular reviews of case files to ensure quality and regulatory compliance. Provide ongoing training to adjudicators to improve their efficiency and decision-making.
Knowledge, Abilities, and Skills:
In-depth understanding of disability benefits laws and regulations. Strong leadership and supervisory skills. Ability to analyze complex cases and provide solutions to challenging problems. Exceptional organizational and time-management skills. Effective communication skills for liaising with both internal and external stakeholders.
Minimum Qualifications:
The formal education equivalent of a bachelor’s degree in law, public administration, social work, psychology, or social work. At least 5 years of experience in disability claims adjudication, with a minimum of 2 years in a supervisory or leadership role.
Required Certificates:
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
E