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DHS Division Manager
The DHS Division Manager provides strategic leadership and operational oversight for a major division/office within the Arkansas Department of Human Services. This role is responsible for managing human service programs, ensuring regulatory compliance, coordinating interagency collaboration, and directing initiatives that improve the well-being of Arkansans. The Division Manager leads multidisciplinary teams, establishes priorities, and ensures effective service delivery to meet the needs of clients and communities.
Class Code:
SSP04C
Job Grade:
SPC07
Special Job Requirements:
Typical Functions:
Lead strategic planning, policy development, and program execution. Manage operations including budgeting, staffing, risk management, and compliance with state and federal regulations. Supervise high-level administrative and program staff; delegate responsibilities to ensure efficient service delivery. Analyze performance metrics, service gaps, and emerging issues to inform upper leadership. Represent the division/office in executive-level meetings, legislative hearings, and public forums. Ensure continuous quality improvement initiatives are implemented and sustained. Oversee the development of training programs, workforce development initiatives, and succession planning. Direct crisis response and emergency preparedness initiatives. Coordinate with DHS executive leadership to align division/office goals with department-wide strategic objectives.
Knowledge, Abilities, and Skills:
Knowledge of personnel policies and labor laws, strategic planning, and public sector frameworks. Knowledge of state and federal laws and regulations governing human services and public administration, principles of fiscal management, and resource allocation. Ability to develop partnerships, lead large and diverse teams, and evaluate programs. Ability to communicate effectively with diverse communities, develop and coordinate financial plans, and make sound decisions under pressure. Skilled in time management, organization, and problem solving.
Minimum Qualifications:
At least five years of experience in human services, public administration, program administration, or a related field, including two years in a leadership capacity.
Required Certificates:
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
E