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Claims Commission Director

The Claims Commission Director serves as the senior executive responsible for overseeing the operations of the Arkansas Claims Commission, ensuring the efficient and equitable resolution of claims made by individuals seeking compensation for damages or injuries under the jurisdiction of the Commission. The Claims Commission Director is tasked with providing leadership, developing policies, and managing a team of professionals to effectively execute the Commission's mission. This is a senior-level position that requires expertise in claims management, regulatory compliance, and state government operations. The Claims Commission Director must demonstrate strong leadership, communication, and decision-making skills while managing a complex environment of legal, financial, and operational processes.

Class Code:

PBC01C

Job Grade:

SPC08

Special Job Requirements:

Typical Functions:

Oversee and manage all activities of the Arkansas Claims Commission, including the processing, evaluation, and adjudication of claims. Provide strategic leadership and direction to staff, ensuring that organizational goals are met efficiently and within statutory deadlines. Develop, implement, and maintain policies, procedures, and practices for claims administration that align with state regulations. Ensure that claims are processed in a timely and accurate manner, maintaining a high standard of quality and compliance with state law. Supervise the investigation, evaluation, and determination of claims involving property damage, personal injury, or other state-related matters. Review complex claims and make final decisions regarding settlement or further legal actions, as necessary. Coordinate with legal counsel, auditors, and other state agencies to resolve claims that require special handling or involve legal disputes. Represent the Claims Commission in public hearings, legislative sessions, and other events to advocate for the Commission’s initiatives and explain claims procedures to the public and policymakers.

Knowledge, Abilities, and Skills:

Exceptional written and verbal communication skills, with the ability to articulate complex issues in a clear and accessible manner to diverse audiences, including claimants, government officials, and the public. Strong ability to analyze complex claims, identify key issues, and recommend appropriate solutions. Ability to evaluate claims data and trends for continuous improvement. Skilled in conflict management and resolution, particularly in situations involving claims disputes, ensuring that all parties are treated fairly and equitably. Strong commitment to ethical conduct, transparency, and accountability in all aspects of claims management and decision-making.

Minimum Qualifications:

Juris Doctor (J.D.) degree from an accredited law school, plus six (6) years of experience in claims administration, risk management, insurance, legal, or related fields.

Required Certificates:

Must be a licensed attorney in the State of Arkansas, with a valid Arkansas bar membership. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Exempt:

E
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