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Change Management Analyst

The Change Management Analyst will be responsible for supporting the effective implementation and management of non-technological change initiatives within state government agencies. This includes ensuring smooth transitions for employees, processes, and systems impacted by change. The role will involve working closely with various departments and leadership teams to assess, plan, and execute change strategies. The Change Management Analyst will be instrumental in facilitating the adoption of new processes, tools, or organizational structures while minimizing disruption and maximizing engagement.

Class Code:

CTR01P

Job Grade:

SGS08

Special Job Requirements:

Typical Functions:

Collaborate with stakeholders to assess the impact of proposed changes on individuals, teams, and departments. Develop and execute comprehensive change management plans for state government initiatives, focusing on both communication and training strategies. Design and implement plans to support adoption, minimize resistance, and address potential challenges during the transition period. Serve as the primary point of contact for change-related communication, ensuring all stakeholders are kept informed and engaged throughout the process. Work with relevant departments to develop and deliver training sessions, workshops, and materials that prepare employees for new processes, systems, or organizational changes. Ensure that all training content is user-friendly and tailored to the needs of the audience, promoting engagement and ease of learning. Identify and address resistance to change by working with managers and team leaders to understand the root causes and concerns of employees. Prepare reports and analysis on the effectiveness of change strategies, and provide recommendations for continuous improvement.

Knowledge, Abilities, and Skills:

Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter’s 8-Step Change Model, Prosci). Ability to manage multiple change initiatives simultaneously, ensuring deadlines and goals are met. Knowledge of process optimization and improvement techniques to support smoother transitions. Proficiency in designing, developing, and delivering training materials and programs to help employees adapt to change.

Minimum Qualifications:

A high school diploma is required, plus 3 years of experience in change management, project management, or organizational development. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Required Certificates:

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Exempt:

E
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