Oversee the day-to-day operations of employee benefits programs, including health insurance, retirement plans, life insurance, disability benefits, and paid leave policies. Act as the primary point of contact for department employees regarding benefits inquiries. Provide assistance and guidance on benefits eligibility, coverage options, enrollment procedures, and claims processes. Respond promptly and effectively to employee concerns and issues related to their benefits. Coordinate employee enrollment during onboarding, open enrollment periods, and qualifying life events (e.g., marriage, birth of a child, or change in dependents). Maintain accurate records and verify employee eligibility for benefits programs. Develop clear communication materials to educate employees about available benefits and their enrollment options. Prepare written communications such as benefit guides, enrollment instructions, and informational bulletins. Conduct informational sessions to explain benefits to employees and answer questions. Maintain accurate records of employee benefits information, including enrollment data, claims, and program changes. Ensure that all information is kept up to date and in compliance with privacy regulations.