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Benefits Analyst
The Benefits Analyst is responsible for analyzing, coordinating, and optimizing the administration of employee benefits programs within a specific department. This position involves evaluating benefits data, ensuring compliance with state and federal regulations, preparing reports, and assisting in the development and enhancement of benefits offerings for employees. The Benefits Analyst plays a key role in monitoring benefits program performance, resolving employee issues, and ensuring that the department's benefits programs are effectively managed and aligned with organizational goals.
Class Code:
HBE01P
Job Grade:
SGS04
Special Job Requirements:
Typical Functions:
Serve as a resource to department employees on benefits-related questions, concerns, and enrollment issues. Provide clear explanations of program options, eligibility requirements, and claims processes. Assist with troubleshooting benefits issues and resolving conflicts or discrepancies related to benefits coverage. Develop and distribute clear, concise, and user-friendly communication materials to department employees regarding benefits options, changes, and enrollment procedures. Create and maintain FAQs, guides, and other resources to improve employee understanding of benefits programs. Analyze and evaluate the department’s employee benefits programs, including health insurance, retirement plans, leave policies, and other employee benefits. Collect, manage, and analyze data related to employee benefits utilization, costs, and trends. Prepare regular reports on program performance, including enrollment statistics, claims data, cost analysis, and employee satisfaction with benefits offerings. Ensure that reports are clear, accurate, and tailored to the needs of department leadership. Stay up-to-date on changes to benefits-related regulations and work with management to implement any required program changes.
Knowledge, Abilities, and Skills:
Ability to analyze and interpret complex benefits data, policies, and regulations. Strong problem-solving skills to address issues with benefits administration and employee inquiries. High level of accuracy and attention to detail when processing data, generating reports, and ensuring compliance with benefits regulations. Exceptional written and verbal communication skills to clearly explain benefits options, policies, and procedures to employees and management. Ability to develop clear, concise, and effective communication materials. Strong customer service skills to assist employees with benefits-related inquiries, resolve issues, and provide clear and empathetic support. High standards of confidentiality when handling sensitive employee information.
Minimum Qualifications:
Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field. An equivalent combination of education and relevant experience may be considered. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Required Certificates:
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
N