Assist in coordinating daily lodge operations, including front desk, housekeeping, maintenance, and food services. Ensure clean, well-maintained, and safe facilities for both guests and staff. Monitor inventory and supplies for lodge operations, ensuring timely replenishment. Enforce state regulations and safety policies related to lodging operations. Deliver exceptional customer service, addressing guest inquiries, concerns, and special requests. Handle guest complaints and disputes professionally and efficiently. Coordinate group reservations, special events, and seasonal promotions. Support the Lodge Manager in budgeting, revenue tracking, and financial reporting. Assist in managing room rates, occupancy reports, and cost-control measures. Ensure accurate recordkeeping of reservations, transactions, and maintenance logs. Assist in hiring, training, and supervising lodge staff across multiple departments. Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Provide guidance and support to employees, ensuring adherence to state policies. Ensure compliance with state health, safety, and sanitation regulations. Train staff on emergency procedures, first aid, and risk management. Respond to guest incidents, maintenance emergencies, and severe weather conditions as needed.