Office of Personnel Management

Many of the problems we encounter in the workplace are caused by miscommunication. Interpersonal Communication covers the different methods of communication, barriers to communication, the importance of perception, and techniques for clear and effective communication.  Duration:  1 Day Register for this course through MyARLearning in MyARCareers. OPM Training Center | Arkansas Department of Commerce | 1

Government is a service industry that is citizen focused. No matter how great our programs are or how talented our people are, the customer’s experience is based on the direct interaction they have with us. Those interactions shape customer’s opinions not just of our departments but of state government in general. Learn the fundamentals of

Great performance requires a common set of values, behaviors, and skills that align individual capabilities to their organization’s strategy.  In the Seven Habits of Highly Effective People, participants will learn how to make better choices about spending their time and energy and how to work more effectively with others to achieve far better results. Duration: 

Dealing with Difficult Customers covers difficult customer encounters and provides you with the techniques to deal with them. While no one always fits into a specific category, characteristics can be identified and dealt with effectively. This course will provide strategies and tools to help you cope with difficult people and situations. Duration: ½ Day Register

Conducting Effective Meetings is designed to give you the basic tools you need to plan and manage productive meetings. You will learn planning and leadership techniques that will give you the confidence to run an engaging meeting that will leave a positive and lasting impression.  Duration:  ½ Day Register for this course through MyARLearning in MyARCareers.

Leaders at every level significantly impact departments: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. People skills typically account for 80 percent of success in this role. The Six Critical Practices for Leading a Team is a special collection of relevant, practical resources that provide leaders with the mindsets, skillsets and

Interviewing and Hiring* teaches students everything they need to know about the hiring process: hiring freeze, how to use ARCareers, the state’s recruiting system, selecting candidates for interview, veterans preference, and how to prepare and conduct interviews.  Duration:  1 Day Register for this course through MyARLearning in MyARCareers. OPM Training Center | Arkansas Department of Commerce | 1

HRkansas* covers information related to human resources-related topics such as the appropriation process, job specifications, cross grading and downgrading, pool positions, extra help, state compensation, overtime and compensatory time, payroll processing, holidays and leave, employment law, and the Equal Employment Opportunity Commission process. Duration:  1 Day Register for this course through MyARLearning in MyARCareers. OPM Training

Arkansas Government Basics* covers how Arkansas state government is arranged, the legislative process, the rulemaking process, the Freedom of Information Act, worker’s compensation, government accounting, procurement, and travel and vehicle policies.  Duration:  1 Day Register for this course through MyARLearning in MyARCareers. OPM Training Center | Arkansas Department of Commerce | 1 Commerce Way, Little Rock, AR

Interviewing and Hiring* teaches students everything they need to know about the hiring process: hiring freeze, how to use ARCareers, the state’s recruiting system, selecting candidates for interview, veterans preference, and how to prepare and conduct interviews.  Duration:  1 Day Register for this course through MyARLearning in MyARCareers. *Denotes required supervisory course